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PetLab Group Limited (Trading as PetLab) Cookie Policy

Date of publication: 21 November 2023

Like many companies, Petlab Group Limited trading as Petlab, (“Petlab”, we, us and our) uses cookies on our website (our website) to collect information that allows our website to work and to help us to enhance your online experience, discover how you use our website, measure the effectiveness of our web pages and understand what information is most useful to visitors. We may also use certain types of cookies to provide you with advertisements (including advertisements displayed on other websites) about our products and services that may be of interest to you, and which may be displayed to you based on your behaviour on our website and other online activities on other websites, commonly referred to as behavioural advertising.

This Cookie Policy explains what types of cookies are used on our website and the purposes for which we use them. Our Privacy Policy at provides further information about how we protect and use your information that we collect when you use our website. You should read the Privacy Policy alongside this Cookie Policy. 

We may periodically update the cookies we use and this Cookie Policy. If we do, you will be notified when you next visit our website and you will be able to view the updated Cookie Policy. You can also revisit this page at any time if you wish to keep yourself informed.

What are cookies?


A cookie is a text file containing information that is downloaded to your desktop or laptop computer, tablet or mobile device when you visit our website. Cookies are useful because they allow our website to recognise your device. Cookies are then sent back to our website each time you visit, enabling our site to ‘remember’ you or your device. A cookie cannot read data off your hard drive or read cookie files created by another website.

When we refer to cookies throughout this Cookie Policy, we intend to cover all similar technologies, including web beacons and log files. 


You have the ability to accept or decline cookies by category (ie. performance, functional etc). You may choose whether or not to accept or decline our use of cookies by following the “manage cookies” link in our cookies banner which appears when you first access our website (and occasionally thereafter) or at any other time by following the Cookie Settings link that can be found on the footer of our website and making your selections. If you choose to decline all cookies, you may not be able to fully experience the interactive features of our website.


We may also use other technologies with similar functionality to cookies, such as web beacons and tracking URLs. We may also use web beacons and tracking URLs in emails to determine whether a recipient opened the email or accessed a certain link. All of these technologies are included in the definition of “cookies” as used in this policy.

Who sets the cookies?

Cookies can be first party or third-party cookies.

  • · First party cookies. Cookies that us, as the operator of the website you are visiting places on your device. 
  • · Third party cookies. Cookies placed on your computer through the website but by third parties, such as data management platforms.

We may use the following cookies:

  • · Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, maintain your shopping cart (where available), or make use of e-billing services. Without these strictly necessary cookies, our website may not perform smoothly and we may not be able to provide the website to you or provide you with certain services or features of our website. You cannot disable strictly necessary cookies.

  • · Analytical/performance cookies. These cookies allow us to collect information about your choices and preferences, as well as understand how our website users use our website. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. For example, these cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. The analytics we compile do not allow us to see the usage of a single user, but does allow us to see overall patterns of usage on the website.

  • · Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • · Advertising cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it and on other websites more relevant to your interests based on your use of the website and other websites that you may access. We may also share this information with third parties for this purpose.

How long are the cookies set for?

The length of time that cookies are stored on your device can vary, but they generally fall into two categories: session or persistent cookies.

  • · SESSION COOKIES - Session cookies are cookies which expire when you close your internet browser. We use session cookies for various purposes such as, but not limited to, to determine what is stored in your cart;

  • · PERSISTENT COOKIES - Persistent cookies are cookies which are stored on your computer for longer periods of time e.g. for 24 hours, a week, or several years, depending on the function they are helping to perform. We use these for various purposes such as, but not limited to, ascertain whether you are currently logged into an account or not.

You can find more information about the individual cookies we use and the purposes for which we use them in the Cookie List section at the bottom of this page.

Consent to our use of Cookies

The law allows us to store cookies on your computer if they are essential to the operation of our website. We need your consent to set non-essential cookies on your computer. By not disabling our use of categories of cookies as described above, you hereby consent to our placement of non-disabled cookies on your device and our collection and use of the information contained in those cookies.

When you use our website for the first time we give you the opportunity to accept or decline cookies and you can amend your cookie preferences at any time by visiting our Cookie Settings link in the footer of our website.

If you wish to withdraw consent for any reason, please contact 

Declining Cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. For information about this you should look in your browser’s ‘help’ facility. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Some of the cookies we use are essential if the website is to operate properly. If you decline them, some of the features of the website may not work as well as we intend and you may not be to access or use some features.

Unless you have set your browser so that it will decline all cookies, our system will set essential cookies as soon you use the website. 

If you have previously used our website and/or services and no longer wish to accept cookies, you should be aware that some cookies will have been set. You may delete these cookies at any time by following the instructions at:

More information on cookies can be found on

If you have allowed advertising cookies, you may separately be able to opt out of receiving personalized advertisements from advertisers or advertising networks who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out sections on the websites of each of those organizations. Links to those sites are here:

Network Advertising Initiative:

Digital Advertising Alliance:

Google Analytics

Our website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics works using cookies. Google Analytics cookies collect your IP address; however, because IP anonymization is used on this website, your IP address will be shortened (and therefore anonymized) as soon as technically possible and before it is stored or otherwise used in connection with Google Analytics. The anonymization process takes place within the European Union or the European Economic Area, except in exceptional cases, where your full IP address may be sent to a Google server in the United States and shortened there. We use the information collected by Google Analytics cookies to find out about how visitors use our website. Google will not combine the IP address sent by your browser in connection with Google Analytics with other data. You can prevent Google Analytics cookies from being stored by setting your browser software accordingly. 

To opt out of being tracked by Google Analytics across all website, visit

Effective date: 03 February 2022

Google and other Advertising Cookies

As described below, our website may use various advertising cookies, including advertising cookies used by advertising services provided by Google. These

advertising cookies are based on your prior visits to our and other website are used by Google and others to help serve the advertisements it displays on the

websites of its partners based on your visit to our website and/or other sites on the internet. You may opt-out of the use of these advertising cookies by

disabling advertising cookies as described above. While we do not control the collection or use of your information by third parties (including Google) to

serve behavioural advertising, these third parties may provide you with ways to choose not to have your information collected or used for behavioural

advertising. You can learn more about interest-based advertising and your opt-out rights and options from members of the Network Advertising Initiative

(“NAI”) on its website ( and from members of the Digital Advertising Alliance on its website ( You can

specifically opt-out of Google’s use of your information for behavioural advertising by adjusting your preferences on Google’s Ads Settings.

Please see the following link for more information about how Google uses information from their sites or apps that use their service: Google’s Privacy & Terms site.


If you have any questions or concerns regarding our use of cookies, or if you want to exercise any of your data protection rights, you can contact us at

Cookie Preferences


Use the following button to manage your cookie preferences



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The information contained within this site is not intended as a substitute for professional medical or veterinary advice. PetLab is not intended to diagnose, treat, cure or prevent any disease. If your pet has, or you suspect your pet has any medical condition, you are urged to consult your veterinarian. Medical conditions can only be diagnosed by a licensed veterinarian. These statements have not been evaluated by the Food and Drug Administration. *Results May Vary. Not intended for human consumption. Please consult your veterinarian regarding any change in treatment or supplementation.

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