FAQ - Multivitamin Chew

Are Multivitamin Chews safe for puppies?

Our Multivitamin Chews are safe for any age or breed of dog. We recommend use from a young age to provide them with optimum overall health, to protect against illnesses that could develop later on in life.

What happens if I accidentally feed my dog too many Multivitamin Chews?

If you do accidentally feed your dog too many chews, see a veterinarian as soon as possible. If you’re unsure how many chews to give your dog, please see the Daily Feeding Guide at the top of the page.

Is this product safe for humans?

All our products are intended to be consumed by our furry friends, and are not safe for human consumption. Please keep packages out of reach of children.

What is the cost of shipping?

We offer free shipping on all orders anywhere in the UK.

When will my order be shipped?

Orders aim to be shipped and delivered in 3-5 business days. We ship with a variety of carriers including UPS, Fedex and USPS. Orders placed on the weekend or a holiday will be queued up for the next business day to be processed.

When will my order arrive?

To find out the status of your order please email support@thepetlabco.com.

What if my package hasn’t arrived?

Please call us on +44 020-3322-4702 between 9:00 and 17:00 GMT or email support@thepetlabco.com at and we will get this done for you!

What is your return policy?

We pride ourselves on ensuring our products are made to the highest standards, but we understand that they do not always have the desired effect for every pet. That's why we offer a 90-day, 100% Money Back Guarantee. No questions asked, at no extra expense, as we offer free returns.

How do I make a return?

Please return your empty bottles or any unused products to the address below within 90 days. Please contact support@thepetlabco.com.

How do I contact Customer Service?

You can reach one of our dedicated customer service reps on +44 020-3322-4702 from 9:00 to 17:00 EST. You can also email support@thepetlabco.com and we'll get back to you within 24 hours with a response.

Where are your products made?

All our products are made here, in the Ireland.

What is Autoship?

Autoship is an easy and convenient way to stock up on your favorite Petlab Co. products, as well as save money on future deliveries. It takes the worry out of re-ordering as well as guaranteeing the lowest possible prices on all replenishments.

How do I join the Autoship program?

Joining the Autoship program is very easy. On every product page, there is a subscribe and save button located above the ‘add to cart’ button. Upon completing your order, the Autoship product will be set up for automatic re-stocking.

How do I change my shipping address?

You can call us on +44 020-3322-4702 between 9:00 am and 17:00 EST or email support@thepetlabco.com at and we will get this done for you.

How can I change, delay or cancel my Autoship?

It is very simple to change your shipping date or delay your Autoship. Monthly subscriptions can be amended or canceled at any time online. Log in with your email address and order number, and you will be able to view your current subscription order, change your subscription frequency or cancel your subscription.
Click here to manage your order.